Robusto House Ltd Privacy Policy

 

1: Who we are

 

This Policy together with any documents referred to in it explains how we, collect, store, use and otherwise process your data. We ask you to read this privacy policy carefully

Company Details

Robusto House Ltd​

Our main office & postal address: 

Robusto House Ltd

The Hunting Lodge

Pera Business Park

Melton Mowbray

Leicestershire

LE13 0PB

www.robustohouse.co.uk

contact@robustohouse.co.uk

Company No. 1063 7822

Information Commissioner's Office (ICO) Registration Number:

2: How we collect your data

We collect data in a number of ways, via the website, by phone, post or social media:

  • Ordering and buying goods from our website, by email or phone

  • Registering for an online account

  • Signing up to receive marketing emails

  • Competition and prize draw entry

  • When you contact us such as via email or social media

  • Applying for a role at Robusto House Ltd

  • Development of promotional material

  • Saving your card/bank details to your online account

3: What data we collect

The type of information that we collect will depend on the purpose that you contact us. These are most likely to include:

  • Name

  • Email

  • Residential address and delivery address

  • Mobile and home phone number

  • Purchase and order history

  • Age and date of birth

  • Interests and likes from social media such as Instagram

  • Correspondence - when you contact us either in writing or over the phone

  • Financial data (including payment card details and bank account details)

  • Information on the pages that you have visited on our website, demographics and interests (please see our Cookies Policy for more information).

  • For those applying for a role at Robusto House Ltd; education and qualifications, previous employment history, gender, previous employment, referee contact details.

 

4: Who we collect data from

  • Staff members, contractors, and temporary workers

  • Customers

  • Suppliers

  • Individuals who send enquiries/information to us

  • Visitors to our premises

  • For those applying for a role at Robusto House Ltd

    •  Nominated referees

    •  Current or previous employers

 

5: How we use your data

  • To process and complete your order

  • To notify you about changes to our goods or services

  • Use your online browsing behaviour and purchases to help us better understand you, meet your needs as a customer and to provide you with marketing communications which are relevant to your interests

  • To respond to any comments enquiries or compliments and resolve any issues

  • To maintain and administer our records

  • To send you offers we think might be of interest to you

  • To assess your eligibility for work

  • To provide goods and services to you

  • To manage our relationship with you (including registering accounts and details)

  • To manage payments, fees and charges

  • To collect and recover money owed to us

 

6: Our legal basis for using your data

 

We only use your data when we have a legal basis for doing so. The legal basis for using your data will depend on what we need to do but includes:

Contract: for us to provide the goods and services we have agreed to provide to you

Legal obligation: for us to comply with the law, this includes examples such as HMRC

Legitimate Interest: where necessary for our interests or the interest of a third party, but only after

carefully considering any effect this may have on you, and in particular your rights and freedoms

Consent: where you have given us your clear consent to use your data for a specific purpose. You have the right to withdraw your consent at any point by contacting us at contact@robustohouse.co.uk

 

7: Who we share your data with

We do not sell, rent, trade or otherwise disclose your data, except as described in this Policy.

We also work with trusted third-party suppliers so they can process data on our behalf, but only where they meet our strict standards. We only share the minimal information that allows them to provide services to us or to facilitate providing services to you.

Learn more

The types of third parties include:

  • Wix.com, for hosting our website Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications Privacy Policy

  • Berry Accounts Ltd, for our Accountancy services Privacy Policy

  • Mailchimp, to administer our Email Marketing Activities Privacy Policy

  • Xero, to run our accounts functions which will store billing and transaction data Privacy Policy

  • WorldPay, our payment processor operates a secure server to process your payment details. They encrypt your credit or debit card information and authorise payment directly. To understand how our payment processor uses your information, we recommend that you read their Privacy Policy

  • Couriers

  • Email service provider

 

8: Persons Under the Age of 18

 

Our website and social media are not intended for those under 18 years of age. No one under age 18 is permitted to provide any personal information to or on our website or social media. We do not knowingly collect personal information from people under 18 years of age.

 

9: How long we keep your data

We retain a record of your data to provide you with a high quality of service across our business. We will only retain your data in accordance with the law and we will only retain it for as long as is necessary. How long we will need to keep your personal data will depend on the purpose it was collected for and our basis in law for keeping it. There are number of reasons we may need to retain it.

Learn more

Reasons we might need to keep your data include:

  • Financial reporting - to report financial information to HMRC

  • Record of payments – for us to reconcile our records with your receipt to organise product returns

  • Insurance - to show our previous contact with customers in the case of a claim, such as a defective product.​

Your data will be disposed of securely once it is no longer needed.

 

10: Your rights regarding your data

 

The General Data Protection Regulation gives you a number of rights in relation to your data. These are set out briefly below:

Right to be informed - this means you have a right to be informed about the way we collect and use your data.

 

Right of Access - also sometimes called a Subject Access Request - this means you have a right to request a copy of the data we hold about you.

 

Right of Rectification - this means that you can request we correct your personal data if it is inaccurate.

 

Right of Erasure - this means you can request that all the data that we hold about you is deleted.

 

Right to Restrict Processing - this means that you can request the processing of your data is blocked and your data is stored separately.

 

Right to Object - This means you have a right to object to direct marketing, including profiling.

 

Rights Related to Automated Decision Making and Profiling – This means that where a decision is being made about you using an automated process, you can request an explanation as to why that process is used and to request human intervention if you believe a human would come to a different conclusion

 

Right to withdraw consent 

 

Right to complain to the Regulator - Details on how you can do this are included further down the page.

 

11: Obtaining a copy of my data 

If you wish to see the data we hold for you then please send your request to contact@robustohouse.co.uk

We will act upon promptly upon receiving your request. In most circumstances, your data will be provided and free of charge.

Before providing any information, we will need to verify your identity and may request further information from you so we may progress your query as quickly as possible

 

12: Sharing your thoughts online

When you use our website, you may be able to share information through social media networks such as Facebook and Instagram for example through ‘likes’ or reviews. When doing this your data may be visible to providers of social network services, their users as well as Robusto House Ltd. We recommend that you consider the privacy settings on your social media accounts so as you are clear how your information may be used and shared.

 

13: Security of your data

Here are some of the measures we take to protect your data:

  • Limit who is able to have access into our buildings and where people are allowed to go, for example by use of passes, card access and other technologies

  • We never ask for your password

  • We never ask you to enter your password or your account details into an email or an email link. We ask if you receive any requests of this nature to contact us at contact@robustohouse.co.uk

 

14: Making contact with us

If there is anything you cannot find the answer to in our Policy, then we are more than happy to help you.

If you wish to make a request relating to any of the above rights, please contact us at contact@robustohouse.co.uk

The contact details for the Data Protection Officer at Robusto House Ltd

Name: Sharon Kimberlin email address:  contact@robustohouse.co.uk

15: Your right to complain to the Regulator

You have the right to make a complaint to the regulator if you believe that we are not using your data in accordance with the law.

The supervisory authority for the United Kingdom is The Information Commissioner's Office (ICO).

  • By phone: 0303 123 1113

  • By letter:

              The Information Commissioner's Office

              Wycliffe House

              Water Lane

              Wilmslow

              Cheshire

              SK9 5AF

By email: casework@ico.org.uk  The ICO website is www.ico.org.uk On this site they also have an online form for queries and a live chat facility.

We would request that you make contact with us prior to the ICO, so we can make every effort to reassure you and answer any queries you may have.

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© 2018 Simon Selkin

Company Number : 10637822  : VAT Registered : GB 263314718

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