Robusto House Ltd Terms & Conditions

Robusto House has been established throughout the last 12 years at some of the UK's most prestigious events.


Due to popular demand, we are now offering an online service for you to re-live those memories you may have had at Royal Ascot, Goodwood Revival, Henley Regatta...


If you are keen to try a cigar for the first time, we would be delighted to give you a list of recommendations for yourself/party.


Delivery & Terms:


No-one likes small print (we don't!) so we've tried to make these T&C’s as user friendly and clear as possible.


These T&C’s will apply to any contract between us for the purchase of our products. Please read these carefully and make sure you understand them.


By reading on, we hope that you will find all the information you need to understand the processes involved from the point you place your order on our website, by telephone, or Email right through to the point the goods are delivered to you.


From time to time, we may need to change these T&C’s, so please check for the most up to date version every time you visit our website.


You may find it useful to print a copy or save them to your computer for future reference.


Legal Age:


By agreeing to our Terms and Conditions you are confirming that you are over 18 when purchasing tobacco and tobacco related products. Making a false declaration is against the law.


Online Shopping:

Prices of our products are only available online. Our online prices are lower than our event prices.


If an item is not in stock, we will contact you and offer the following options:


  1. Send a similar, alternative item.

  2. Let you know how long it will be before the item is available. And then send it if you're prepared to wait.

  3. Cancel your order if you would prefer not to wait.



Our Delivery Terms:


We will do our very best to get your items to you as soon as possible. However, some of our products are sourced directly from the supplier, so they may take a little longer to be delivered. (Please see individual product information for exceptions)


Stock permitting, your order will be posted by Royal Mail Signed for Service.  We will send your details of the tracking reference so you can track your order.


Unless otherwise agreed, Deliveries are subject to a charge of £3.95 per transaction, not product. We will do our very best to deliver these direct to your door within the time frame specified.


Heavier packages over 2 Kg are subject to a charge of £6.80 per transaction, not per product.


Goods will usually be despatched within three working days ­subject to availability. The method and address for delivery will be specified on the customer order. All UK deliveries are sent by Royal Mail. All dates quoted for delivery are estimated delivery dates only and may be subject to change due to reduced services that are out of our control.



UK only Deliveries:


Unfortunately, we cannot deliver tobacco products to international destinations.


We only ship orders within the UK if you are paying by Credit or Debit card.


Card payments cannot be accepted for the purchase of Tobacco leaf products to be delivered outside the UK.


Sending an order as a gift:


Deliveries can be made to a different address to the credit cardholders. The invoice will be sent by separate cover to the cardholder's address.




We want you to be happy with the products you purchase from us. If something’s not right, you can return the product and we will gladly refund or exchange. All that we ask is that you take reasonable care of them while they are in your possession.


Please return your products in their original condition and packaging to:  Robusto House Ltd, The Hunting Lodge, Pera Business Park, Nottingham Road, Melton Mowbray, Leicestershire LE13 0PB, UK.


You will receive a full refund of the price you paid for the products. We will process the refund due to you as soon as we can and, in any case, within 14 calendar days of the day on which the goods have been returned.


When returning items, you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.


Refunds take 5-7 working days to be credited to your Bank Account or Payment card, depending on your card provider.


If you would like more information on your legal rights, contact your local Trading Standards Office or Citizens Advice Bureau


Nothing in these T&C's excludes or limits your legal rights (also referred to as your statutory rights).




We try to get things right all of the time but very rarely we may make a mistake by publishing inaccurate information about our products (e.g. the price, description or availability of a product you have ordered). If we do, we will hold our hands up and tell you that we've made a mistake.


We may have to cancel your order at any time up to the point we send you the products, even if you have received a 'Thank you for your Order' email from us.


If we cancel your order, we'll make sure that you receive a full refund including any delivery charges. Sometimes things happen which are outside of our control such as adverse or are delayed from delivering any product you have ordered from us. If this happens then:

  • We will contact you as soon as possible to tell you that delivery times may need to change.

  • When the event causing the problem is over, we will arrange a new delivery date with you and if necessary, refund any delivery charges (for example, where you have paid for next day delivery).


Tax Charges:


For orders made from the UK, VAT is added at the current rate.


All prices quoted on this website, by Email or Telephone are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of VAT at the current rate.


The current rate of VAT is 20%.



The small print — Sorry, we do have to tell you some information by law!


This site is owned by Robusto House Ltd (Company Number 1063 7822). Registered in England and Wales. Registered Office:


Cropwell Grange, Hardigate Road, Cropwell Butler, Notts, United Kingdom, NG12 3AH


 ("Robusto House Limited", "we", "our" or "us"). Our VAT number is 263314718.


To contact us, please see our Contact us section at the bottom of this page.


Nothing in these T&C’s shall limit or exclude our liability to you for things which we cannot, by law, limit or exclude. In particular, nothing in these T&C’s means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or subcontractors is limited.


You do not have permission to reproduce, modify, copy or distribute our content for commercial purposes without written permission from us. No licence is granted to use any of our trademarks.


All images are to the best of our knowledge a fair reflection, but we cannot guarantee the appearance and/or colours of products shown exactly replicate the appearance and/or colours of the physical products. All sizes and measurements given are approximate, but we try to make them as accurate as possible. All stock is subject to availability.


Any contract is between you and us. No other person shall have any rights to enforce any of its terms.


Each of the paragraphs in these T&C’s operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.


These T&C’s are only in the English language.


These T&C’s, and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the courts of England and Wales. We do not accept amendments to these terms and conditions.



Email Marketing T&C’s:


  • All products are offered subject to availability and while stocks last. The stated price for each product does not include the cost of delivery, which will be charged in addition (unless otherwise stated). Full delivery details and charges can be found by clicking here. Please note we reserve the right to withdraw or amend the terms of any offer or the price at any time without further notice.

  • Please note any transactions will be subject to our standard terms & conditions and our privacy policy which can be viewed on our website, which sets out the type of information we may request from you when you use our website and/or subscribe to our services and how we treat and use that information.

  • The privacy policy supplements (and should be read in addition to) our terms and conditions. Please read through our terms and conditions and our privacy policy before accessing our website

  • By continuing to browse, use or access the website you confirm that you have read and agreed to be bound by the terms and conditions.

  • These offers are only valid on

  • Please direct all queries in connection with this email or our website to

  • Marketing emails have been sent by Robusto House Ltd through a third-party email provider  All other email and contact will be sent directly from Robusto House Ltd.


Privacy policy:

Robusto House Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used, and to store your details if you select the 'Remember Me' option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

  • Take and fulfil customer orders

  • Administer and enhance the site and service

  • Only disclose information to third parties for goods delivery purposes


General conditions:

Robusto House Ltd guarantees that all goods offered for sale on this website are fit for their intended purpose. Robusto House Ltd reserves the right to change, add or amend content or information contained in this website at any time.


Material on this website is protected by copyright which is owned by Robusto House Ltd. The contents may be viewed, printed and download by the user for their own personal use, but must not be used for commercial purposes or incorporated into any publication without the written permission of the company.

Contact Us:

We are committed to providing you with the best customer satisfaction. if you have any questions or comments about our company then please email:


  • By Post, using address: Robusto House Ltd., Pera Business Park, Nottingham Road, Melton Mowbray, LE13 0PB

  • By telephone, on the contact number 07850 303 403

  • By email, using